THE DETAILS

Communication Policy
  • We communicate with clients primarily via email. This saves time for you and us, and it allows us to focus on delivering quality services.
  • We schedule all phone calls at a mutually convenient time. This way, everyone is prepared for the call, making more efficient use of the time for all involved. To schedule a call, please email your project manager.
  • We make every effort to respond to emails by the next business day. This excludes all major holidays.
  • Our typical turnaround for content is 5 to 7 business days. Minor revisions may be returned in 1 to 3 business days. If you are uncertain when to expect a particular deliverable or have a tight timeframe, please let your project manager know via email.
  • Fortunately, emergencies in the internet marketing world are rare. However, if you have a major issue, such as a suspected website hack or another problem that disrupts business operations, please reach out as soon as possible. Email is the best method of communication during business hours. For non-business hours, the best way to reach us is via text: 512-650-8067. Someone will be in touch as soon as possible.

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